We now offer 4-business-day expedited shipping at an additional cost.

We do not ship to P.O. Boxes, APO/FPO, Alaska, Hawaii, Puerto Rico, Canada, Guam, Virgin Islands, or anywhere outside of the Continental US. We also only accept orders drawn on US banks/currency with a valid US address.

Products may take up to 3 weeks to arrive at their destination, but we ask that you allow 8 weeks before your event. We do not guarantee on-time arrival.

We charge shipping & handling based on the weight of your order.

EXPEDITED SHIPPING

Our expedited shipping option is 3-4 business days. Please keep in mind that this is transit time. Orders still take 1-2 days to be processed before shipping. If your event is only 4 days away, we can not and will not guarantee on-time arrival even with expedited shipping.

A Joyful Affair is a home-based business involving little or no direct contact with merchandise. Most products are drop-shipped directly to the customer from the manufacturer or importer on our behalf.

*** We recommend at least an 8 week window when ordering. This is to ensure that if there is a product back-order, or are any problems with an order, arrangements can still be made to obtain or replace items in time for the event. Only defective items will be replaced. We do not accept returns nor do we issue refunds. We require prior authorization for replacement and do not offer expedited shipping on any orders or replacements. Due to the nature of our business, we are not responsible if the buyer has not received their merchandise in time for their event. This is why we strongly urge buyers to plan and purchase well ahead of time. ***

We will never sell or give your information to anyone other than our shippers (suppliers) and payment processor.

If said shippers and payment processor do sell or give your information, WE WANT TO KNOW! Please contact us if this occurs.

Only defective items will be replaced. We do not accept returns nor do we issue refunds on non-defective items. We require prior authorization for replacement and do not offer expedited shipping on any orders or replacements. Request to replace damaged or defective items must be made IMMEDIATELY upon receipt of your package. Only requests made within 5 business days of package receipt will be considered.

Due to the nature of our business, we are not responsible if the buyer has not received their merchandise in time for their event. This is why we strongly urge buyers to plan and purchase well ahead of time. (At least 8 weeks before your event.)

Once an order has been placed, it is final. If your event is cancelled, we regret that we cannot accept a return. You are buying at your own risk.

Please be sure that your credit card or PayPal information is kept secure. We cannot cancel or refund an order because a friend or someone in your family thought it was fun to place an order for you. We incur cost as soon as we place your order with our supplier and cannot be held responsible for the costs associated.

Authorizing a Replacement

Please email your details to: returns@ajoyfulaffair.com within 3 business days of package receipt. We will instruct you how to proceed from there. Replacements will be sent via Standard Ground Shipping. We will not refund original shipping amount for any reason. We will not expedite replacements.

What is a Defective Item?

We do not accept returns on non-defective items. A defective item is one which was not constructed properly, is off-color from other like items, or is broken due to manufacturer error (and not from shipping damage.)

We do not replace candles or candy.

We reserve the right to discontinue candle or edibles offerings during spring and summer months.

Candles and candy will settle in winter (with some cracking possible,) and melt in summer. Please be aware of this, as we will not accept replacement requests for candles or candy for ANY reason. Exception: candles which come in a glass or resin holder which has been damaged or is defective will be replaced but not refunded.

We reserve the right to change prices and promotions at any time.If you have ordered, your price is locked in. If you have items in the cart, the price will change accordingly.

Our product descriptions come from the manuafacturer/distributor and we are not responsible for their error.

When you purchase an item, it may be in stock. But when we process your order, its stock status may have changed. If an item is no longer in stock, we will notify you via email and refund your payment. Please use a VALID email address that you check often so that we can communicate with you promptly. We are not responsible if you do not get our email (or if it goes into your spam folder.) Once we refund you, it is understood that you are aware that your order will not be shipped.

Stock of items changes rapidly and regularly. We may show an item in stock when other sites show it as sold out. If this occurs, please contact us to be sure it truly is available, as we may not have been alerted by the manufacturer in as timely a manner and will need to correct our site.

If you have created a customer account during checkout, simply log into your account from the "My Account" link at the top of the page and you can update your info, see orders, track shipments, etc.

Please note: Changing your customer information WILL NOT change any of your order details (such as billing or shipping address.)

Please note: Changing your customer information WILL NOT change any of your order details (such as billing or shipping address.)